Returns & Exchanges

Returns

We take great pleasure in what we do and our main goal is your satisfaction. However, if what you buy does not make you happy we will be more than willing to hear any comments from you on what you have purchased and do our best to resolve any matters. Ms. A K accepts returns for products purchased on the Ms. A K webstore only. The items must be returned in an excellent condition within 14 days following the day that it was shipped to you. The shipping cost being responsibility of the buyer.

Please follow our instructions below if you wish to make a return:

  • Inform us of your intent to return by emailing us at info@msakjewelry.com
  • Place the products in the original box or any other solid cardboard box.
  • Take the box closed securely
  • Make sure products are exactly as you received them – unworn and in original packaging.
  • Ship with your chosen courier or postal company – we recommend using a trackable and insured method so that your courier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number and send us an email with the tracking number too so that we can also keep an eye on the package.
  • It is important to clarify on the customs declaration or on the outside of the package that it is a return and value is 0 .
  • Send your package to:
    ANNA KAFFETZI
    KASSANDROU 31
    THESSALONIKI 54632
    6978226439
    GREECE

Important Information

  • All refunds will be processed minus the shipping charge within 1-3 days of receipt at our studio. The amount of time your refund is reflected in your account balance depends on your bank, but typically it takes 3-5 business days for banks to process refunds once we’ve issued them.
  • If you guess your ring size and the ring needs to be altered, you will incur an alteration fee.
  • Custom and made to order items are not eligible for returns or exchanges. However, a resizing / alteration service is available.
  • Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.

Exchanges

If you are interested in exchanging a product, please return the original product purchased within 14 days following the date of delivery, and you will be issued a credit minus the cost of shipping. You can then place a new order. We do not cover the cost of shipping for domestic and international exchanges. Please follow our instructions below regarding exchanges:

  • Inform us of your intent to exchange by emailing us at info@msakjewelry.com
  • Τhe product needs to be in excellent condition, exactly as you have received it.
  • Place the product in the original box or any other solid cardboard box.
  • Tape the box closed securely.
  • Ship with your chosen courier or postal company – we recommend using a trackable and insured method so that your courier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number and send us an email with the tracking number too so that we can also keep an eye on the package.
  • Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer
  • It is important to clarify on the customs declaration or on the outside of the package that it is a return and value is 0
    Send your package to:
    ANNA KAFFETZI
    KASSANDROU 31
    THESSALONIKI 54632
    6978226439
    GREECE

Lost or Damaged items

All products are shipped flawless and are carefully inspected. In the case where products are damaged during shipping, please contact us immediately. The risk of loss or damages will not pass to the customer until the goods have been delivered to the customer. If you have detected that your package is tainted or tampered with, Ms. A K does not assume responsibility. Please contact us to arrange a replacement for your order.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

  • The item is seized by Customs or any other government agency.
  • The item is sent to a country where no postal or courier service exists.
  • The loss or damage is the result of an event beyond our reasonable control.
  • The loss or damage occurs after delivery.

Happy to answer to any questions regarding “Ms. A K” products. Please feel free to contact us to info@msakjewelry.com